Conditions of Use of the Site and General Conditions of Sale and Service
0. General Conditions of use
*That he/she has read, understands and comprehends the foregoing
*That he/she is a person of legal age;
*That he/she is a professional veterinarian;
*That he/she assumes all the obligations set forth herein;
The use of the Web site attributes the condition of User of the Web site and implies the acceptance of all the terms included in these General Conditions. The User must read these General Conditions carefully each time he/she accesses the website, as the website and these General Conditions may undergo modifications.
The owner of the Website reserves the right to make any modification or update of the contents and services of the Website and the General Conditions at any time and without prior notice.
1. General website information
In compliance with the provisions of Article 10 of Law 34/2002, of July 11, 2002, of Services of the Society of Information and Electronic Commerce, below we offer the general information of the Web Site:
Owner: Everest-Tecnovet, S.L. (hereinafter EVEREST) Registered Address: Carrer Francesc Layret, 9 Pol.Ind. El Pla - 08750 - Molins de Rei - Barcelona VAT NUMBER: B60303328 Telephone: +34 93 668 6715 E-mail: email@example.com
Registry data: Everest-Tecnovet, S.L. Registered in the Mercantile Registry of Barcelona, volume 25.607, general section, page 17, sheet 91.794, 1st inscription. CIF-60303328
2.1- Access to the website.
Access to the Website is free of charge, except for the cost of connection to network provided by the access supplier contracted by the User.
2.2- Website usage conditions.
The User agrees to use the Website and all its content and services in accordance with the law, morality, public order and these General Conditions. Likewise, the User agrees to make appropriate use of the services and/or contents of the Website and not to use them for illicit or criminal activities that infringe the rights of third parties and/or infringe the regulations on intellectual and industrial property, or any other rules of the applicable legal system.
The User undertakes not to transmit any type of material and information (data, contents, messages, drawings, sound and image files, photographs, software, etc.) that are contrary to the law, morality, public order and these General Conditions. By way of example, and in no way limiting or excluding, the User undertakes to:
1.-Not to introduce or disseminate content or propaganda of a racist, xenophobic, pornographic, apology of terrorism or that violate human rights.
2.-Not to introduce or disseminate on the network data programs (viruses and harmful software) likely to cause damage to the computer systems of the access provider, its suppliers or third party users of the Internet network.
3.-Not to disseminate, transmit or make available to third parties any information, element or content that violates the fundamental rights and public freedoms recognized constitutionally and in international treaties.
4.-Not to disseminate, transmit or make available to third parties any type of information, element or content that constitutes illicit or disloyal advertising.
5.-Not to transmit unsolicited or unauthorized publicity, advertising material, "junk mail", "chain letters", "pyramid schemes", or any other form of solicitation, except in those areas (such as commercial spaces) that have been exclusively conceived for that purpose.
6.-Not to introduce or disseminate any information nor any false content, ambiguous or inaccurate in such a way as to induce the recipients into error.
7.-Not to impersonate other Users by using their registration keys to the different services and/or contents of the Website.
8.-Not to disseminate, transmit or provide third parties with any type of information, element or content that involves a violation of the intellectual and industrial property rights, patents, trademarks or copyrights that belong to the owners of the Website or third parties.
9.-Not to disseminate, transmit or make available to third parties any type of information, element or content that involves a violation of the secrecy of communications and legislation on data protection.
10.-The User undertakes to hold EVEREST harmless against any possible claim, fine, penalty or sanction that it may be obliged to bear as a result of the User's failure to comply with any of the rules of use indicated above, and EVEREST also reserves the right to request compensation for damages.
2.3- Exclusion of liability
The User's access to the Website does not imply for EVEREST the obligation to control the absence of viruses, worms or any other harmful computer element. It corresponds to the User, in any case, the availability of adequate tools for the detection and disinfection of harmful computer programs.
EVEREST is not responsible for any damage caused to the software and computer equipment of Users or third parties during the use of the services offered on the Website.
EVEREST is not responsible for damages of any kind, produced in the User, that bring cause of failures or disconnections in the telecommunications networks that produce the suspension, cancellation or interruption of the service of the Web Site during the service of the same one or with previous character.
2.4- Intellectual and industrial property
All contents of the Website, understanding by these, merely by way of example, texts, photographs, graphics, images, icons, technology, software, links and other audiovisual or sound content, as well as graphic design and source codes, are the intellectual property of EVEREST, without being transferred to the user none of the exploitation rights recognized by current legislation on intellectual property on them.
The trademarks, trade names or logos are owned by EVEREST, without being understood that access to the Website attributes any right over them.
By means of the acceptance of these General Conditions, the User assigns to EVEREST, free of charge and exclusively, all the exploitation rights over the comments and opinions (hereinafter, "the Contents") that the User publishes or whose publication he/she authorizes on the Website. Such assignment shall be understood to be made for the worldwide territorial scope, without limitation, and for the maximum period of duration provided for in the Royal Legislative Decree 1/1996 of April 12, 1996, which approves the Consolidated Text of the Intellectual Property Law, regularizing, clarifying and harmonizing the current legal provisions on the subject. EVEREST may exploit the rights of reproduction, transformation, distribution and public communication of the Contents, in the broadest sense recognized by said Law.
The User, who asserts that he/she holds all intellectual property rights on the aforementioned comments and opinions, agrees to assume any claim or liability, including indemnification for damages, that any third party may exercise against EVEREST for considering its rights infringed by any of the actions derived from the obligations that the User contracts directly or indirectly with these General Conditions.
Likewise, the User undertakes to hold EVEREST harmless against any damage that he or a third party may suffer as a result of the formalization of the transfer of rights regulated in this clause.
3. Sales General Terms and Conditions
Information provided to customers in compliance with the articles 60, 97 and concordant of the Royal Legislative Decree 1/2007, which approves the revised text of the General Law for the Defense of Consumers and Users and other complementary laws.
Owner: Everest-Tecnovet, S.L.
Registered Address: Carrer Francesc Layret, 9 Pol.Ind. El Pla - 08750 - Molins de Rei - Barcelona
TAX ID: B60303328
Teléfono: 93 668 6715
Registry data: Everest-Tecnovet, S.L. Registered in the Mercantile Registry of Barcelona, volume 25.607, general section, page 17, sheet 91.794, 1st inscription. CIF-60303328.
To place an order you can choose one of the following options:
Send us an E-mail: firstname.lastname@example.org
Call us by phone: 93 668 6715 / 91 833 3703
You will have to fill in and send us the signed SEPA (Single Euro Payments Area) Order and the customer file in order to process the order. These documents can be requested from our sales representatives, by phone or at email@example.com.
The product will be sent by our company to the address indicated by the customer, together with the invoice of the transaction, which will include all the legally required requirements in addition to the general terms and conditions of sale, which the customer has already accepted when making the purchase.
Price of the products and method of payment
The prices of the products are shown in our price list that we will be sent to the customer whenever he needs it.
These prices do not include VAT, although this tax will be detailed before finalizing the purchase process, and will be duly charged on the invoice.
The current prices are valid except for typographical errors.
The shipping costs are taxed with a VAT rate of 21%.
The user will be able to pay his purchases through the following way.
*Advance bank transfer.
*Direct Debit receipt: From the second order EVEREST will send a receipt fifteen days after the invoice date, it is necessary to fill in and send us by regular mail the SEPA document. The first order must always be made by bank transfer in advance.
*Financing: Possibility of 12 months interest free financing. Subject to bank approval. Opening commission, 20€ or 1% of the amount to be financed. Last payment 6€ + VAT. Minimum to finance 1.200€.
For Canary Islands, Ceuta, Melilla and international orders, we only accept payment in advance.
Note: it is understood as international any order that exits the Spanish peninsular territory.
Shipping and Handling
Peninsula: For orders under 150€ before VAT, 9€ + VAT will be added in the invoice for shipping costs. In the event that due to stock shortage the order has to be sent in two deliveries, the second package will be sent to the customer without shipping charges. Deliveries will be made to the address indicated by the customer within two to three working days except in the case of possible stock-outs, possible incidents with transport and items with special delivery deadlines. Possible stock-outs will be sent at a later date with shipping costs at our expense.
Balearic Islands: Free shipping for orders over 300€ before VAT. Deliveries will be made to the address indicated by the customer within four to five working days. Only complete orders will be delivered.
Canary Islands, Ceuta and Melilla: Freight charge regardless of the amount of the order . Advance payment. Customs expenses at departure will always be paid by EVEREST. The expenses and taxes of Customs entry will always be charged to the customer. Only complete orders will be sent. The approximate delivery time will be 7 to 15 days.
It is important to check the goods as soon as they are received, as any anomaly or damage must be reported on the carrier's delivery note and we must be notified within 24 hours of receipt of the goods for transport insurance purposes.
Conditions for furniture sales
The price of the furniture only includes the transport of the material to the street level of the address that you indicate us, all this in order not to unnecessarily increase the price of these items.
Anyhow, if you think it is necessary, for an additional amount you can hire the service that the transport agency offers to help you, for example, to bring the packages into the office, to take the packages up to a floor, etc. Please contact us if you have any questions.
We also inform you that assembly is not included in the price of the item. Most items are delivered already assembled, and those that are disassembled are easily assembled.
The delivery time may vary depending on the manufacturer, please consult us.
Right of withdrawal
According to the provisions of art. 102 of Royal Legislative Decree 1/2007, the customer shall have a period of fourteen calendar days, counted from receipt of the product, to exercise their right of withdrawal.
For its exercise, you must communicate your will in writing through any of the channels indicated (email or mail), and may use if desired the communication model included in the Annex to the Royal Legislative Decree 1/2007 or any other unequivocal statement indicating your decision to withdraw from the contract. The communication must expressly include the invoice number.
The customer must return the purchased product. We will only accept all products that come in their original packaging, unused and after verification of their perfect condition.
The return shipping costs will be paid by the customer.
In the event that the right of withdrawal is exercised correctly, the company, once received the product and verified its perfect condition, will return to the customer any payment received from this, including, in this case, the costs of the first shipment.
After the period of fourteen days, returns will only be accepted with the prior approval of our company. Otherwise, the refund will be refused and resent.
Refunds originated by our responsibility will be fully paid, being the postage and expenses originated at our expense.
The products in this catalog are intended for sale exclusively to health professionals. EVEREST declines all responsibility that may derive from non-compliance in this respect. EVEREST cannot be held responsible for any direct or indirect consequences that may arise from the use of the products. EVEREST reserves the right to add or delete products or services that appear in the catalog and also disclaims any liability that may arise from errors that may appear on the web, reserving the right to correct them. The images are not contractual.
All our products have the quality and characteristics described, comply with current legislation for each item, and have the legally established warranty.
For any clarification of the after-sales service, or for any claim you should contact the company through any of the channels described.
Acceptance of the general conditions of sale
The fact of purchasing a product through any of the channels described above implies full knowledge and acceptance of the general conditions of sale stated both in the catalog and on the company's website.
4. General Conditions of Technical Assistance Service
First of all, you must call us to verify that the equipment is suitable for repair and follow the instructions given by our SAT or repair staff.
From the moment our staff accepts via phone or email the equipment repair, you must follow the instructions:
It is essential to correctly complete the repair report that you can download from our website or request it via phone or email. Once completed, the report must be sent together with the equipment to Everest Tecnología Veterinaria:
Calle Francesc Layret, 9 Pol. Ind. El Pla - 08750 - Molins de Rei – Barcelona
When filling out the repair report, the client must include all the accessories of the device. We are NOT responsible for the loss of accessories not included in this report. Please indicate all the components of the shipment.
The customer must send us the equipment by his means of TRANSPORT and is 100% responsible for any damage or malfunction caused by transport or improper handling of the equipment. The customer agrees to send us the equipment in perfect hygienic conditions, without any trace of blood or dirt. In case of not receiving the equipment in good hygienic conditions, it will be returned to the customer or, if necessary, a cleaning estimate will be offered prior to the repair service.
Repairs are guaranteed for 3 months. This warranty only covers the repair made and the material replaced and not any other different damage that the equipment may have. Damage due to improper use or manipulation is excluded from this warranty.
EVEREST will send the customer a repair estimate*. The non-acceptance of an estimate has a minimum cost of 30€ - 96€ (price referring to the diagnosis of the equipment). In this case, EVEREST will send the equipment back to the customer, freight collect.
EVEREST provides a LENDING SERVICE for some equipments being repaired. In order to streamline this service, we kindly ask you to return the loaner equipment as soon as you receive your repaired equipment. If we do not receive the loaner equipment within ONE WEEK from the date on our delivery note of the repaired equipment, WE WILL BILL YOU 10 € PER DAY FOR THE RENTAL OF SUCH EQUIPMENT.
As a rule the equipment has a one year warranty from the date of invoice, except for some extended warranties or some specific equipment.
*Exceptions: In some cases, the manufacturer does not send estimates if he considers the repair to be economically feasible. PLEASE CONSULT US ON THE PARTICULAR CASE OF YOUR EQUIPMENT.